Supasite Terms and Conditions
(Terms of Service)

Welcome to Supasite, an AI-powered site inspection tool for the construction industry. These Terms and Conditions (the "Terms") govern your access to and use of the Supasite service, which is provided by BuildPass Pty Ltd (ACN 652 324 635) ("BuildPass", "we," or "us"). Supasite follows a freemium model, offering free access to core features with the option to upgrade to premium paid tiers for additional functionality (when available). Our AI-powered platform helps users streamline construction site inspections through advanced features. By creating an account or otherwise using Supasite, you agree to be bound by these Terms, as well as our Privacy Policy (which describes how we collect and use your data). If you do not agree, you must not use Supasite.

These Terms form a legally binding agreement between you (an individual or the entity you represent) ("you" or "User") and BuildPass regarding your use of Supasite. Please read them carefully. We may update these Terms from time to time – see Section 12 (Changes to Terms) for details on how changes will be handled.

For clarity in these Terms, we define a few key terms:

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• Supasite: The AI-powered site inspection platform (including its website, mobile app, APIs, and all related services and features) operated by BuildPass Pty Ltd.
• User: Any individual or entity that creates an account on or uses Supasite. This includes you and anyone you authorize to use Supasite on your behalf (e.g., your employees if you're using Supasite for a company project).
• Content: All information, data, text, images, video, audio, or other materials uploaded to or generated by Supasite. This includes site inspection reports, checklists, photos, voice notes, AI-generated outputs, and any other material you input into or receive from the platform.
• AI Features: Specific functionalities within Supasite that leverage artificial intelligence models (such as automated checklist generation, image analysis, document summarization, voice transcription, etc.).
• Third-Party Providers: External service providers integrated into Supasite's operations, including AI model providers (OpenAI, Anthropic, Google, xAI), hosting and infrastructure services (like Vercel, Neon), analytics tools (PostHog), and others listed in our Privacy Policy.

3.1 Eligibility

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You must be at least 18 years old (or the age of majority in your jurisdiction) to create a Supasite account and use the service. By registering, you represent that you are legally capable of entering into a binding contract. If you are using Supasite on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" in these Terms will refer to that organization.

3.2 Account Creation

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To access most features of Supasite, you need to create a user account. When you sign up, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form (including your real name and a valid email address). You also agree to update your information promptly if it changes, so we can maintain accurate records.
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Accounts are for individual, personal use (or for a single entity). You must not share your account credentials with others or maintain duplicate accounts. Each user should have their own account. If we later implement a shared login system with BuildPass's other products, we will inform you and may provide options to link accounts, but your use of Supasite will remain subject to these Terms.

3.3 Account Security

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You are responsible for maintaining the confidentiality of your account login credentials (username and password). You must use a strong, unique password and keep it secure. Do not share your password or allow anyone else to use your account. If you suspect any unauthorized use of your account or a security breach, you must notify us immediately at hello@supasite.ai.
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We are not liable for any loss or damage arising from unauthorized access to your account resulting from your failure to secure your credentials. You may be held liable for losses incurred by us or others due to such unauthorized use.

3.4 User Conduct

By using Supasite, you agree to the following conduct requirements:

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• Lawful Use: You will use Supasite only for lawful purposes and in accordance with these Terms. You must comply with all applicable local, state, national, and international laws and regulations while using the service.
• Accurate Input: When using Supasite (especially the AI features), you will provide truthful, accurate, and non-misleading information. Do not knowingly upload false or fabricated data as it could affect the utility of the analysis and mislead others.
• Respectful Behavior: You will not use Supasite to transmit or store any Content that is defamatory, obscene, harassing, threatening, or otherwise objectionable or that violates any person's rights. Construction projects can be stressful, but we expect professionalism and courtesy in any communication via our platform.
• No Unauthorized Access: You will not attempt to probe, scan, or test the vulnerability of Supasite or any related system, or breach any security or authentication measures. Likewise, you will not attempt to gain unauthorized access to other users' accounts or data.
• No Disruption: You will not interfere with or disrupt the integrity or performance of Supasite. This means no introducing malware, worms, or harmful code, and no actions like overloading, flooding, or spamming the platform's infrastructure (e.g., making excessive automated requests).
• Personal Data of Others: If you upload personal information of other individuals (for example, a photo of a work crew or a list of workers on site), you must have the proper authority or consent to share that information with us. You should not use Supasite to store or process highly sensitive personal data (like health or financial info unrelated to site inspection) about others. Refer to our Privacy Policy for details on how such data is handled.
• Compliance with Third-Party Terms: Because Supasite integrates third-party services (like AI providers), you agree to comply with any relevant end-user terms required by those services. For instance, if an AI provider prohibits certain types of content, you will abide by those same restrictions when using the AI features (see Section 4 on Acceptable Use of AI). You also agree not to attempt to extract source code or algorithms from our third-party providers or reverse engineer any part of the AI systems.

4. Acceptable Use of AI Features

Supasite's distinguishing capabilities come from its AI features, which help generate checklists, analyze images, transcribe audio, and more. While these tools can greatly enhance efficiency, they also come with usage guidelines to ensure responsible and ethical use:

4.1 AI Technology in Supasite

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Supasite integrates with various third-party AI model providers to deliver its intelligent features. These may include services from leading AI technology companies that provide capabilities for text processing, image analysis, and other forms of data interpretation.
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These providers process data on our behalf when you use AI-powered features. Supasite selects the most appropriate AI services for each task and may use multiple AI technologies in combination to provide optimal results. We regularly evaluate and update the AI services we use to maintain quality and security.

4.2 Prohibited Content and Usage

When using AI features (or any part of Supasite), you must not input or request content that is illegal, harmful, or violates any rights. This includes, but is not limited to:

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• Content that is unlawful, such as instructions to commit crimes or information that would violate export controls or data privacy laws.
• Hate speech or harassment: No prompts or uploads that include slurs or encourage violence or discrimination against any group or individual based on race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, or other protected characteristics.
• Sexually explicit or exploitative content: Do not use the AI to generate pornography, sexually graphic material, or any content involving minors in inappropriate contexts. Supasite's AI tools are intended for construction-related purposes and should never be misused for prurient content.
• Violent or graphic content: Avoid using AI features to depict extremely graphic violence or gore not relevant to construction safety. (Using AI to identify safety hazards is fine, but, for example, asking it to simulate violent scenarios would be inappropriate.)
• Personal Data and Privacy: Do not ask the AI to produce sensitive personal information about individuals (especially private individuals who have not consented), and do not feed it content that you are not authorized to share. For example, do not input someone else's personal documents or photos unless you have permission.
• Illegal advice: The AI may provide general information but should not be relied on for professional legal, medical, or financial advice. You should not solicit the AI for advice that would violate professional licensing laws (e.g., asking it for structural engineering sign-off; always consult a licensed professional for such needs).

4.3 No Abuse of AI Systems

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You agree not to exploit the AI models in ways that could harm their integrity or security. For instance, you will not attempt prompt injection attacks, try to extract the model's underlying confidential information, or deliberately create outputs to spam, scam, or deceive others.

4.4 AI Output Usage

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The content generated by Supasite's AI is for your use in the context of site inspection and related tasks. You should evaluate and, if necessary, edit AI-generated content before using it in any official capacity. You must not use AI outputs in a manner that violates any law or infringes any third-party rights. If, for example, the AI helps draft a checklist or report, you are responsible for reviewing it to ensure accuracy and compliance with applicable standards (safety regulations, building codes, etc.) before implementation or distribution.

4.5 Monitoring and Enforcement

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We reserve the right to monitor usage of AI features for compliance with these Terms (using automated filters and/or human review). If we detect content or behavior that violates the above guidelines, we may take action, including content removal, feature suspension, or account termination as appropriate. We also cooperate with AI providers in enforcing usage restrictions; if they inform us of misuse, we will address it promptly.

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In summary, use Supasite's AI as a helpful assistant, not an oracle or a tool for wrongdoing. Treat the AI and other users with respect. Misuse of AI features not only risks your account but could also jeopardize our access to these AI services for all users, so we take these rules seriously.

5. User Content and Intellectual Property

5.1 Your Content

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You retain ownership of all Content that you input into Supasite or otherwise upload (including text, images, audio, and any other materials you provide to the service), as well as any results that the AI features produce specifically for you (e.g., a generated checklist or a transcribed report based on your input). We do not claim ownership over your original content.
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However, in order for us to operate Supasite and provide the services, you grant us certain permissions to use your Content. Specifically, by using Supasite and uploading or generating Content, you grant BuildPass (and our service providers acting on our behalf) a worldwide, non-exclusive, royalty-free, sublicensable license to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute your Content solely for the purposes of: (a) providing and improving Supasite's services to you and other users (for example, processing an image to highlight issues, or using a de-identified snippet of feedback to enhance a feature), and (b) any other purpose to which you expressly consent.
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This license to your Content enables, for instance, our AI providers to process your data under our instructions (as described in the Privacy Policy), and allows us to display your Content back to you in your account or when you share it. We will not use your Content for any marketing purposes or share it with third parties for their own use without your permission.

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5.2 Responsibility for Content

You are solely responsible for all Content you upload, submit, or generate using Supasite. This means you must ensure:

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• You have all necessary rights to upload the Content and grant the license in Section 5.1. If the Content is not originally yours (e.g., a plan or photo created by someone else), you must have permission from the rightful owner to use it in Supasite.
• Your Content (and our use of it as permitted by you) does not infringe or violate any intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.
• Your Content complies with these Terms and the law (for example, no prohibited content as outlined in Section 4).

We do not generally review User Content before it is posted or used in the service, but we reserve the right to remove or disable access to any Content that we determine, in our discretion, violates these Terms or is otherwise harmful or unlawful. We are not responsible for any failure or delay in removing such content.

5.3 Supasite Intellectual Property

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Except for your Content, all rights, title, and interest in and to Supasite (including all software, code, algorithms, models, text, images, logos, trademarks, and other content or materials created or provided by us) are the property of BuildPass or our licensors. Supasite is protected by copyright, trademark, and other intellectual property laws.

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We grant you a limited, non-exclusive, non-transferable, revocable license to access and use Supasite and its content for your internal business or personal purposes, according to these Terms. You may not: (a) copy, modify, distribute, sell, or lease any part of our service or included content; (b) reverse engineer or attempt to extract the source code of our software (except to the extent such restriction is prohibited by law); or (c) remove or obscure any copyright, trademark, or other proprietary notices on Supasite or any output (though outputs you share can of course be used in your reports, etc., but if our branding is on an interface, you shouldn't remove it in a screenshot, for example, without permission).

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"Supasite", "BuildPass", and any associated logos or names are trademarks of BuildPass Pty Ltd. You are not granted any right to use our marks without our prior written permission. You may, however, verbally or in writing identify that you are using Supasite (for example, "This report was generated using Supasite.").

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5.4 Feedback

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We welcome feedback, ideas, or suggestions ("Feedback") about Supasite. If you choose to provide Feedback, you agree that we are free to use it without any restriction or compensation to you. By submitting Feedback, you grant us a perpetual, sublicensable license to use and incorporate it into our products or services. (This helps us avoid issues if we implement an idea similar to one someone suggests – we want to be able to improve the platform continuously.)

6. Disclaimers and No Professional Advice

Supasite is intended to assist with construction site inspections and related tasks by providing helpful tools and insights, including AI-generated suggestions. However, it is not a substitute for professional judgment or expertise. By using Supasite, you acknowledge and agree to the following disclaimers:

6.1 No Warranty on Accuracy

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Supasite and all of its features (including AI outputs) are provided on an "as is" and "as available" basis. While we strive for accuracy and reliability, we do not guarantee that the content or suggestions provided by Supasite will be correct, complete, or up-to-date. AI models, in particular, may sometimes produce incorrect or unpredictable results. You should independently verify critical information (for example, any safety recommendation or code compliance issue flagged by the AI) before acting on it.

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6.2 AI Limitations and Fallibility

Despite using state-of-the-art models, AI can and will make mistakes. This could include factual errors, misinterpretation of your question, or even producing irrelevant or nonsensical answers in rare cases. Always review AI-generated outputs. In critical scenarios (like identifying if a structure is safe), never rely on AI alone.

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6.3 Not Professional Advice

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Supasite is not licensed to provide engineering, architectural, safety, or legal advice. Any information or analysis you obtain through Supasite is for general assistance and informational purposes. Always consult qualified professionals for decisions that require expert analysis or certification (such as structural safety assessments, legal compliance determinations, etc.). Supasite's outputs should be considered supplementary, and you remain responsible for any decisions or actions you take on a construction site.

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6.4 Technical Availability

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We strive to keep Supasite up and running smoothly, but we do not warrant that the service will be uninterrupted, timely, secure, or free from errors or viruses. Downtime may occur for maintenance, updates, or due to unforeseen technical issues. We will try to give advance notice of significant downtime, but we are not liable for any inconvenience or data loss you may experience due to service interruptions or bugs (we recommend keeping backup copies of important data you upload, just in case).

6.5 Third-Party Services

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Supasite integrates various third-party services (AI providers, hosting, etc.). We do not have full control over these services and thus make no guarantees regarding their performance or reliability. While we select reputable partners, we cannot be held liable for issues attributable to third-party outages, errors, or breaches. Any statements or assurances those third-party services make (or fail to make) are separate from our Terms.

6.6 Beta Features

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From time to time, we may release beta or experimental features in Supasite (these might be labeled as "beta" or "preview"). Such features are offered "as is" for evaluation and feedback. They may be incomplete or change significantly. Use beta features at your own risk, and understand they may have more bugs or limitations than the rest of the platform.

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If you are a consumer under certain laws (such as the Australian Consumer Law or other jurisdiction-specific consumer protection laws), you may have statutory rights that cannot be excluded by contract. Nothing in these Terms is intended to exclude or limit any warranty or liability that cannot be excluded by law. To the extent that an implied warranty or right cannot be excluded, our obligation under that warranty is (at our option) to re-supply the services or pay for their re-supply.

7. Limitation of Liability

To the fullest extent permitted by applicable law, BuildPass (including its directors, officers, employees, and agents) will not be liable to you or any third party for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of (or inability to use) Supasite. This includes, without limitation, damages for lost profits, lost savings or revenue, loss or corruption of data, or business interruption, even if we have been advised of the possibility of such damages.

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In jurisdictions that do not allow the exclusion of certain damages, we limit our liability to the minimum extent permitted by law.

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Cap on Liability: To the extent permitted by law, our total aggregate liability to you for all claims arising from or related to the use of Supasite or these Terms will not exceed AUD $100 (one hundred Australian dollars) or the amount you have paid us in the 12 months immediately prior to the event giving rise to the claim (whichever is greater). For free tier users, this liability is effectively capped at $100. This limitation applies whether the claim is based on warranty, contract, statute, tort (including negligence), or any other legal theory.

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Exceptions: The above limitations and exclusions of liability will not apply to the extent prohibited by law. In particular, nothing in these Terms limits liability for death or personal injury caused by a party's negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.

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You acknowledge that Supasite is provided without charge (as a free service), and this reflects the allocation of risk between us. The limitations of liability in this section are an essential basis of the bargain and will survive and apply even if any limited remedy in these Terms is found to have failed its essential purpose.

8. Indemnification

You agree to indemnify, defend, and hold harmless BuildPass Pty Ltd, its affiliates, and their respective directors, officers, employees, and agents (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) that arise from or relate to:

• Your use or misuse of Supasite, including any Content you submit or actions you take on the platform;
• Your violation of these Terms or any policies referenced herein;
• Your violation of any law or regulation or the rights of any third party (for example, infringement of intellectual property or privacy rights by content you provided); or
• Any dispute between you and a third party (such as other users, contractors, or project owners) in connection with your use of Supasite.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (in which case you agree to cooperate with our defense of that claim). You will not settle any claim that affects the Indemnified Parties without our prior written approval.
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This indemnity obligation will survive the termination of your account or these Terms.

9. Suspension and Termination

9.1 Termination by You

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You may stop using Supasite at any time. If you wish to delete your account, you can contact us to request account deletion (or use any self-service feature we may provide for account deletion). Terminating your account will typically remove your profile information, and your Content will no longer be accessible through your account. However, see Section 9.4 (Effects of Termination) regarding data that might persist in backups or that other users may have received.

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9.2 Suspension or Termination by Us

We reserve the right to suspend or terminate your access to Supasite (or certain features of it) at our discretion, with or without notice, if we reasonably believe: (a) you have violated these Terms or any applicable law; (b) you pose a security or performance threat to the platform; (c) you are using the service in a manner that could cause us legal liability or disrupt others' use; or (d) we need to do so to comply with legal requirements. We will make a reasonable attempt to notify you of the reason for suspension or termination (unless prohibited by law or in cases of urgent security issues).

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Additionally, we reserve the right to modify or discontinue the service (or any part of it, including free or paid features) at any time. For paid subscribers, we will make reasonable efforts to provide alternative functionality or appropriate refunds if significant features are removed. If we discontinue the service in its entirety, we will provide advance notice to the email associated with your account or via a notification on the site, when feasible.

9.3 Termination for Inactivity

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If you do not log into your Supasite account or use the service for an extended period (for example, 12 months), we may deem the account "inactive." We reserve the right to terminate inactive accounts to free up resources. Before terminating for inactivity, we will attempt to reach out to your registered email with a warning and instructions on how to keep the account active (e.g., by logging in within a certain time frame).

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9.4 Effects of Termination

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Upon termination of your account or access, the following will occur:

• Your right to use Supasite will immediately cease. Any licenses granted to you under these Terms will end.
• We may delete or anonymize your personal data and Content from our live databases within a reasonable period, except to the extent we are permitted or required to retain it under applicable law (e.g., for legal compliance or legitimate business purposes like resolving disputes, auditing, or enforcing our agreements).
• Any Content that you shared with others or that other users provided may still be visible to those parties (for example, if you generated a report and sent it to a colleague, that copy remains with them). We aren't able to retract or delete data that was already shared or exported from our service.
• Sections of these Terms that by their nature should survive termination will continue to apply. This includes, without limitation, the sections on Disclaimers (6), Limitation of Liability (7), Indemnification (8), Effects of Termination (9.4), Governing Law and Disputes (11), and any licenses you granted to us to use your content (to the extent necessary for us to finalize any post-termination data handling).

If your account was terminated or suspended by us and you believe this was done in error, please contact our support to discuss the issue. In some cases, we may choose to provide a reinstatement or data export option, but we are not obligated to do so.

10. Third-Party Links and Services

Supasite may contain links or integrations to third-party websites or services that are not owned or controlled by BuildPass (for example, a link to an external knowledge base, or integration with a mapping service). Additionally, some features might allow you to export or share data to third-party platforms.

• No Endorsement: Links to third-party sites or services are provided for convenience only, and their presence does not imply endorsement by us. We do not have control over third-party content, operations, or policies, and we assume no responsibility for them.
• Third-Party Terms: If you choose to visit or use any third-party services (whether through a link on Supasite or through an integration), you will be subject to that third party's terms and privacy policy. For example, if you follow a link to a YouTube tutorial or a building code reference site, the terms of YouTube or that reference site would apply during your visit. It is your responsibility to review the terms of any third-party service you access.
• No Liability: BuildPass is not liable for any loss or damage incurred as a result of your dealings with third-party websites or services. Any transactions you undertake with third parties (including advertisers or partners we might work with) are solely between you and that third party.

11. Governing Law and Dispute Resolution

11.1 Governing Law

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These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the use of Supasite are governed by and construed in accordance with the laws of the State of Victoria, Australia, and the federal laws of Australia where applicable, without regard to its conflict of law principles.
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If you are using Supasite as a consumer in a jurisdiction that mandates the application of that jurisdiction's law (such as a province with consumer protection laws in Canada, or an EU member state), nothing in this section will override those mandatory protections. However, in the absence of such mandated protections, you agree to the above choice of law.

11.2 Jurisdiction

Any legal proceedings arising out of or relating to these Terms or Supasite that are permitted to be brought in court (in other words, if the dispute is not subject to arbitration or other alternative resolution required by applicable law) will be subject to the exclusive jurisdiction of the courts of Victoria, Australia. You and BuildPass consent to the personal jurisdiction of such courts.

11.3 Dispute Resolution

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We encourage you to contact us first to resolve any issue informally. In the event of a dispute, claim, or controversy arising out of or relating to these Terms or your use of Supasite, you agree to engage in good faith negotiations with us for at least 30 days to resolve the dispute informally before pursuing formal legal action. Please contact us at hello@supasite.ai to initiate a dispute resolution process.
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If a resolution cannot be reached informally, and unless prohibited by applicable law, either party may seek to resolve the dispute through the courts as outlined in Section 11.2.

11.4 Injunctive Relief

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Notwithstanding the above, nothing in these Terms will prevent either party from seeking immediate injunctive relief or any other equitable remedy available, in order to prevent irreparable harm (for example, unauthorized use of intellectual property).

12. Changes to these Terms

BuildPass may revise or update these Terms from time to time. If we make material changes, we will provide you with notice through reasonable means, such as by emailing the address associated with your account or by posting a prominent notice within the Supasite platform. The notice will designate a reasonable advance notice period before the updated Terms take effect, except where changes are required sooner by law.

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Your continued use of Supasite after any changes to the Terms become effective constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you must stop using Supasite and, if applicable, terminate your account.

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For clarity, the "Last Updated" date at the top of this document indicates when these Terms were last modified. We encourage you to review the Terms periodically to ensure you understand the conditions that apply to your use of Supasite.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms or Supasite, please contact us:

BuildPass Pty Ltd – Supasite Support

Email: hello@supasite.ai (for general inquiries or help)

Postal: Unit 2, 33 Stewart St, Richmond, VIC 3121, Australia

Attn: Supasite Team

We will do our best to respond to your inquiry in a timely manner.

Thank you for using Supasite and helping to make construction site inspections smarter and more efficient!