Supasite terms of service

1. Introduction

Welcome to Supasite. These terms of service (the "Terms") govern your access to and use of the Supasite service, which is provided by BuildPass Pty Ltd (ACN 652 324 635) ("BuildPass", "we" or "us"). Supasite follows a freemium model, offering free access to core features with the option to upgrade to premium paid tiers for additional functionality (when available). Supasite helps you capture and organise phone calls, meetings, voice notes, photos and supa snap captures, and can provide you with a business phone number (a supa number) with voicemail. Audio capture features can transcribe audio and create notes, tasks and other requested outputs.

By creating an account or otherwise using Supasite, you agree to be bound by these Terms, as well as our privacy policy (which describes how we collect and use your data). If you do not agree, you must not use Supasite.

These Terms form a legally binding agreement between you (an individual or the entity you represent) ("you" or "User") and BuildPass regarding your use of Supasite. Please read them carefully, and pay particular attention to Section 4A (Audio capture, transcription and recording laws), which sets out important obligations about how you must use the audio capture features, and Section 3.6 (Your supa number). We may update these Terms from time to time. See Section 12 (Changes to these Terms) for details.

2. Definitions

For clarity in these Terms, we define a few key terms:

Recording laws: Any laws that regulate the monitoring, recording, transcription, listening to, observing, communication, publication or sharing of private conversations or telephone calls. Recording laws include, without limitation:

Australia: the Telecommunications (Interception and Access) Act 1979 (Cth); the Privacy Act 1988 (Cth) and the Australian Privacy Principles; the Privacy and Other Legislation Amendment Act 2024 (Cth) (including the statutory tort for serious invasions of privacy); the Surveillance Devices Act 2007 (NSW), Surveillance Devices Act 1999 (Vic), Invasion of Privacy Act 1971 (Qld), Surveillance Devices Act 1998 (WA), Surveillance Devices Act 2016 (SA), Listening Devices Act 1991 (Tas), Listening Devices Act 1992 (ACT), Surveillance Devices Act 2007 (NT); the Workplace Surveillance Act 2005 (NSW) and equivalent state and territory workplace surveillance laws.

United States: the federal Wiretap Act (18 U.S.C. § 2511) and the Electronic Communications Privacy Act; all "two-party" or "all-party" consent state laws, including without limitation those of California, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania and Washington; the California Invasion of Privacy Act (CIPA); the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA); the Illinois Biometric Information Privacy Act (BIPA); and any other applicable federal, state or local laws governing call recording, transcription, monitoring or the use or disclosure of personal information arising from a call.

These references are provided for your reference only. BuildPass does not warrant that these references are current or complete, and they do not constitute legal advice. You are responsible for understanding and complying with all recording laws applicable to your use of Supasite in your jurisdiction.

Audio capture features: Supasite features that capture or process audio from a phone call, meeting, voice note or supa snap capture to create a transcript, notes, tasks or other outputs.

Capture participant: Any person whose voice, image, statements or personal information is captured by an audio capture feature or in a photo.

Content: Audio submitted for temporary processing, photos and their generated descriptions, transcript text, notes, tasks, summaries, reminders, metadata, and other material submitted to or generated through Supasite.

Supa number: A business phone number that BuildPass provisions for you through a third-party provider for use with Supasite.

Team: A shared workspace in Supasite that you create or are invited to, in which members can see each other's Content placed in that team.

Share link: A web link you create in Supasite that lets anyone holding the link view a piece of Content without signing in.

Third-party providers: External service providers integrated into Supasite's operations, including transcription, AI, telecommunications and voice infrastructure, hosting, analytics and other providers. The providers we currently use are listed in our privacy policy.

3. Account registration and user responsibilities

3.1 Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create a Supasite account and use the service. By registering, you represent that you are legally capable of entering into a binding contract. If you are using Supasite on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and "you" in these Terms will refer to that organisation.

3.2 Account creation

To access most features of Supasite, you need to create a user account. When you sign up, you agree to provide accurate, current and complete information about yourself as prompted by the registration process (including your name and mobile phone number). Your phone number is verified via a one-time code sent by SMS. You also agree to update your information promptly if it changes, so we can maintain accurate records.

You may optionally provide an email address if you choose to link your Supasite account to a BuildPass account for data syncing or other integrated features. Providing an email is not required to use Supasite.

Accounts are for individual, personal use (or for a single entity). You must not share your account access with others or maintain duplicate accounts. Each user should have their own account. To work with other people, use a team (Section 3.7). If we later implement a shared login system with BuildPass's other products, we will inform you and may provide options to link accounts, but your use of Supasite will remain subject to these Terms.

3.3 Account security

You are responsible for maintaining the security of your account and the device used to access it. Because Supasite authenticates you via your verified phone number, you must keep your device secure and must not allow others to use your Supasite account.

If you suspect any unauthorised use of your account or a security breach (including loss or theft of your device), you must notify us immediately at hello@supasite.com.

We are not liable for any loss or damage arising from unauthorised access to your account resulting from your failure to secure your device or account. You may be held liable for losses incurred by us or others due to such unauthorised use.

3.4 User conduct

By using Supasite, you agree to the following conduct requirements:

Lawful use: You will use Supasite only for lawful purposes and in accordance with these Terms. You must comply with all applicable local, state, national and international laws and regulations while using the service, including all applicable recording laws and telecommunications laws.

Accurate input: When using Supasite, you will provide truthful, accurate and non-misleading information.

Respectful behaviour: You will not use Supasite to transmit or store any Content that is defamatory, obscene, harassing, threatening or otherwise objectionable, or that violates any person's rights.

No unauthorised access: You will not attempt to probe, scan or test the vulnerability of Supasite or any related system, or breach any security or authentication measures. You will not attempt to gain unauthorised access to other users' accounts or data.

No disruption: You will not interfere with or disrupt the integrity or performance of Supasite. This means no introducing malware, worms or harmful code, and no actions like overloading, flooding or spamming the platform's infrastructure.

Personal data of others: If you upload personal information of other individuals, share contacts from your phone, or use an audio capture feature or camera in a way that captures the personal information of other individuals (for example, the voice, image or contributions of a capture participant), you must have the proper authority or consent to do so. Section 4A sets out specific obligations relating to audio capture features.

Compliance with third-party terms: Because Supasite integrates third-party services (like AI providers and telecommunications providers), you agree to comply with any relevant end-user terms required by those services. You also agree not to attempt to extract source code or algorithms from our third-party providers or reverse engineer any part of the AI systems.

3.5 US SMS and text messaging

By providing your mobile phone number and opting in, you agree that Supasite may send you transactional and service text messages in connection with your account, for example one-time passcodes, login verification, account and service notices, and warnings that your account or supa number is about to be closed for inactivity, under our SMS program, "Supasite".

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out at any time, where supported by your carrier.

Reply HELP for help.

Where applicable, consent to receive text messages is not a condition of purchase.

These messages are transactional and service-related. We do not send marketing or promotional text messages unless you separately opt in to a marketing program. See our privacy policy for how we handle mobile and SMS data.

3.6 Your supa number

Licence, not ownership: A supa number is provisioned by BuildPass through a third-party telecommunications provider and remains registered to BuildPass. You are granted a licence to use it with Supasite while your account is open and these Terms are complied with. You do not own the number and you may not sell, sublicense or transfer it. Supasite does not currently support porting a supa number to or from another carrier.

Inactivity: If your supa number goes 30 days without an inbound or outbound call, we will send a text message warning to your registered phone number. If the number is still unused seven days later, we will release it. A released number returns to the provider's pool and cannot be recovered, and any calls or voicemails to it after release will not reach you. Calls and voicemails already captured stay in your account.

Changes to your number: We may change, suspend or reclaim a supa number where required by a telecommunications provider, a regulator or applicable law, where the number is used in breach of these Terms, or where we discontinue the feature. We will make reasonable efforts to give you notice first.

Voicemail: Voicemail is on by default for a supa number. Callers who reach your voicemail hear an announcement that their message will be transcribed. The voicemail recording is deleted by the provider after transcription; the transcript and generated notes are kept as part of the call record.

Acceptable use of calling: You must use Supasite calling and your supa number only for legitimate business communications. You must not use them to send unsolicited or bulk calls or messages, to spoof or misrepresent your identity, or in breach of telemarketing, spam or telecommunications laws.

No emergency calls: Supasite calling does not support calls to emergency services (for example 000, 911 or 112), and the app blocks service, toll-free and premium-rate destinations. Do not rely on Supasite in an emergency. Use your phone's native dialler or another service to reach emergency services.

3.7 Teams

You may create a team and invite other people by phone number, or accept an invitation to someone else's team. By placing Content in a team you make it visible to every member of that team, and you authorise them to view, edit, share and sync that Content within Supasite and connected BuildPass accounts. You are responsible for inviting only people who should see that Content.

Content you place in a shared team belongs to the team while it is there. If you leave a team or delete your account, Content you placed in that team stays with the team, and if you were the team's admin another member becomes the admin. Remove Content from a team before leaving if you do not want it to stay.

Each team member is bound by these Terms, including Section 4A, for the Content they place in the team. If you invite a team member, you must have authority to share the team's Content with them.

4. Acceptable use of AI features

Supasite's distinguishing capabilities come from its AI features, which process phone calls, meetings, voice notes, photos and supa snap captures to create transcripts, notes, tasks, photo descriptions and other requested outputs. While these tools can greatly enhance efficiency, they also come with usage guidelines to ensure responsible and ethical use:

4.1 AI technology in Supasite

Supasite integrates with third-party AI model providers to deliver its intelligent features. These may include services from leading AI technology companies that provide capabilities for text processing, voice transcription, image description and summarisation. The providers we currently use are listed in our privacy policy.

These providers process data on our behalf when you use AI-powered features. Supasite selects the most appropriate AI services for each task and may use multiple AI technologies in combination to provide optimal results. We regularly evaluate and update the AI services we use to maintain quality and security.

4.2 Prohibited content and usage

When using AI features (or any part of Supasite), you must not input or request content that is illegal, harmful or violates any rights. This includes, but is not limited to:

Content that is unlawful, such as instructions to commit crimes or information that would violate export controls or data privacy laws.

Hate speech or harassment: No prompts or uploads that include slurs or encourage violence or discrimination against any group or individual based on race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability or other protected characteristics.

Sexually explicit or exploitative content: Do not use the AI to generate pornography, sexually graphic material, or any content involving minors in inappropriate contexts.

Personal data and privacy: Do not ask the AI to produce sensitive personal information about individuals, and do not feed it content that you are not authorised to share. Section 4A sets out specific obligations relating to audio capture features.

Illegal advice: The AI may provide general information but should not be relied on for professional legal, medical or financial advice.

4.3 No abuse of AI systems

You agree not to exploit the AI models in ways that could harm their integrity or security. For instance, you will not attempt prompt injection attacks, try to extract the model's underlying confidential information, or deliberately create outputs to spam, scam or deceive others.

4.4 AI output usage

The content generated by Supasite's AI features (summaries, action items, reminders, photo descriptions, answers from Supa) is for your use. You should evaluate and, if necessary, edit AI-generated content before relying on it. You must not use AI outputs in a manner that violates any law or infringes any third-party rights. AI outputs are inferred from the content of your calls, captures and photos and may contain errors. You are responsible for reviewing them before acting on them or sharing them with others.

4.5 Monitoring and enforcement

We reserve the right to monitor usage of AI features for compliance with these Terms (using automated filters and/or human review). If we detect content or behaviour that violates the above guidelines, we may take action, including content removal, feature suspension or account termination as appropriate. We also cooperate with AI providers in enforcing usage restrictions; if they inform us of misuse, we will address it promptly.

In summary, use Supasite's AI as a helpful assistant, not an oracle or a tool for wrongdoing. Treat the AI and other users with respect. Misuse of AI features not only risks your account but could also jeopardise our access to these AI services for all users, so we take these rules seriously.

4A. Audio capture, transcription and recording laws

4A.1 Authorisation to capture, transcribe and store

By using an audio capture feature you authorise BuildPass to record, transcribe, store and process the audio of that capture, and the transcript and other Content derived from it, for the purposes set out in the privacy policy.

You acknowledge and agree that:

(a) BuildPass does not retain the audio of a capture as a durable record, and transcripts are produced by automated means and are subject to clause 6.2;

(b) for meetings, voice notes and supa snap captures, whether the completed transcript is retained is determined by the transcript storage setting on your account at the time the capture begins, that setting defaults to on, and you may delete a retained transcript through the service independently of the Content derived from it;

(c) for phone calls, including voicemail, BuildPass retains the transcript, there is no setting by which you may prevent this, and you may not delete the transcript independently of the call record. The service does not provide call playback or a word-for-word transcript view, although Supa may draw on the transcript when answering a question you ask about that call;

(d) BuildPass retains transcripts for the periods described in the privacy policy, and deleting the associated capture or call, or closing your account, deletes the transcript in accordance with that policy; and

(e) BuildPass may vary the settings, defaults and functionality described in this clause in accordance with clause 12.

Where a call is on your account, you may request a copy of its transcript in accordance with the privacy policy. BuildPass may verify your identity before releasing it.

Nothing in this clause limits your rights, or the rights of a capture participant, under the privacy policy or applicable privacy law.

4A.2 Notice to other people is your responsibility

Supasite does not automatically tell the other people on a phone call, in a meeting or in a walkthrough that audio is being processed. You are solely responsible for giving any notice and obtaining any consent that recording laws require.

To help you, the app shows reminders to let other people know, and offers an optional spoken announcement for phone calls that plays to the other party before the call connects. The announcement is off by default and you must turn it on under Phone calls if you want it. The announcement is provided as a convenience only. It may be unavailable for some calls, carriers or regions, BuildPass may change or withdraw it, and its playback does not by itself satisfy your obligations under recording laws or shift them to BuildPass. Voicemail callers always hear an announcement that their message will be transcribed.

4A.3 Your warranties

By using an audio capture feature, you represent, warrant and agree that:

You are a participant: For a phone call, you are an active participant in the call. For an in-person or online meeting, you are present and authorised to capture it. You will not leave Supasite operating as an unattended monitoring device.

You have authority: If you use Supasite for an employer or organisation, you have that organisation's authority to do so.

You will give notice and obtain required consent: Before capture begins, or at the earliest lawful opportunity, you will tell every capture participant that Supasite is processing audio to create a transcript and notes. You will obtain every consent or non-objection required under applicable recording laws. Where all-party consent is required, you will obtain it from every participant.

You will respect objections: If a capture participant objects or withdraws consent, you will pause or stop the audio capture feature and take any additional action required by law.

You will comply with workplace laws: If a capture involves employees or workers, you will provide all written notices, policies and other documentation required by applicable workplace surveillance laws.

You will not use Supasite unlawfully: You will not use an audio capture feature where doing so would breach recording laws, privacy laws, confidentiality obligations or another person's rights.

You will handle Content lawfully: You will not share, publish or further communicate a transcript, note, task, photo or other output in a way that breaches applicable law or another person's rights.

4A.4 Prohibited uses

You must not use an audio capture feature for covert surveillance, to capture a conversation you are not participating in, where you know a participant objects, or for another purpose prohibited by applicable recording laws. Audio capture features are intended for legitimate construction-industry work. They are not intended for covertly capturing personal, family or domestic conversations or for building evidence against another person in a dispute without an independent lawful basis and appropriate legal advice.

4A.5 Compliance resources

BuildPass may provide participant notices, spoken call-disclosure scripts, meeting announcements, workplace notices, signage and jurisdiction-specific guidance. These resources are general assistance only and are not legal advice. You remain responsible for compliance in your circumstances.

5. User content and intellectual property

5.1 Your Content

You retain ownership of all Content that you input into Supasite or otherwise upload (including text, photos and any other materials you provide to the service), and the AI-generated outputs that the AI features produce specifically for you in connection with your use (for example, a summary, action item, reminder or photo description generated from your capture). We do not claim ownership over your original content.

However, in order for us to operate Supasite and provide the services, you grant us certain permissions to use your Content. Specifically, by using Supasite and uploading or generating Content, you grant BuildPass (and our service providers acting on our behalf) a worldwide, non-exclusive, royalty-free, sublicensable licence to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute your Content solely for the purposes of (a) providing, maintaining and improving Supasite's services (for example, processing audio to produce a transcript, transcribing that audio, summarising the transcript, describing a photo, generating action items and reminders, and answering your questions), (b) displaying your Content to the members of a team you place it in, to anyone who opens a share link you create, and to a BuildPass account you connect, and (c) any other purpose to which you expressly consent. This licence applies to audio during temporary processing, photos and their descriptions, temporary and saved transcripts, generated notes, tasks, summaries, reminders and other outputs created through the audio capture features.

This licence to your Content enables, for instance, our transcription and AI providers to process your data under our instructions (as described in the privacy policy), and allows us to display your Content back to you in your account or when you share it. We do not use your Content to train general-purpose AI models, and our AI providers do not use it to train theirs. We will not use your Content for any marketing purposes or share it with third parties for their own use without your permission.

5.2 Responsibility for Content

You are solely responsible for all Content you upload, submit or generate using Supasite. This means you must ensure:

You have all necessary rights to upload the Content and grant the licence in Section 5.1. If the Content is not originally yours, you must have permission from the rightful owner to use it in Supasite.

Your Content (and our use of it as permitted by you) does not infringe or violate any intellectual property rights, privacy rights, publicity rights or other legal rights of any third party.

Your Content complies with these Terms and the law (for example, no prohibited content as outlined in Section 4).

For Content captured or generated through an audio capture feature or the camera, you have provided any required notice to and obtained any required consent from every capture participant under Section 4A.

We do not generally review user Content before it is processed by the service, but we reserve the right to remove or disable access to any Content that we determine, in our discretion, violates these Terms or is otherwise harmful or unlawful. We are not responsible for any failure or delay in removing such content.

5.3 Share links

When you create a share link, anyone who has the link can open the shared Content, including photos, together with your name and profile photo, without signing in. You are responsible for who you give a link to. Links expire after seven days unless you choose a longer period of up to 90 days, and you can revoke a link at any time under Sharing links. Revoking a link stops new views but cannot recall copies or screenshots already taken.

5.4 Supasite intellectual property

Except for your Content, all rights, title and interest in and to Supasite (including all software, code, algorithms, models, text, images, logos, trademarks and other content or materials created or provided by us) are the property of BuildPass or our licensors. Supasite is protected by copyright, trademark and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use Supasite and its content for your internal business or personal purposes, according to these Terms. You may not (a) copy, modify, distribute, sell or lease any part of our service or included content, (b) reverse engineer or attempt to extract the source code of our software (except to the extent such restriction is prohibited by law), or (c) remove or obscure any copyright, trademark or other proprietary notices on Supasite or any output.

"Supasite", "BuildPass" and any associated logos or names are trademarks of BuildPass Pty Ltd. You are not granted any right to use our marks without our prior written permission. You may, however, verbally or in writing identify that you are using Supasite (for example, "This summary was generated using Supasite.").

5.5 Feedback

We welcome feedback, ideas or suggestions ("Feedback") about Supasite. If you choose to provide Feedback, you agree that we are free to use it without any restriction or compensation to you. By submitting Feedback, you grant us a perpetual, sublicensable licence to use and incorporate it into our products or services.

6. Disclaimers and no professional advice

Supasite is intended to assist with capturing and organising phone calls, meetings, voice notes, photos and supa snap captures in the construction industry. It is not a substitute for professional judgment or expertise. By using Supasite, you acknowledge and agree to the following disclaimers:

6.1 No warranty on accuracy

Supasite and all of its features (including AI outputs) are provided on an "as is" and "as available" basis. While we strive for accuracy and reliability, we do not guarantee that the summaries, action items, reminders, photo descriptions or other outputs provided by Supasite will be correct, complete or up to date. AI models, in particular, may sometimes produce incorrect or unpredictable results. You should independently verify critical information before acting on it.

6.2 AI limitations and fallibility

Despite using state-of-the-art models, AI can and will make mistakes. This could include factual errors in transcription, mishearing of words, misinterpretation of tone or intent, misidentifying who said what, misdescribing a photo, or producing summaries that omit important context. Always review AI-generated outputs.

6.3 Not professional advice

Supasite is not licensed to provide engineering, architectural, safety, legal or contractual advice. Any information or analysis you obtain through Supasite is for general assistance and informational purposes. Always consult qualified professionals for decisions that require expert analysis or certification. Supasite's outputs should be considered supplementary, and you remain responsible for any decisions or actions you take.

6.4 Technical availability

We strive to keep Supasite up and running smoothly, but we do not warrant that the service will be uninterrupted, timely, secure or free from errors. Downtime may occur for maintenance, updates or due to unforeseen technical issues. We will try to give advance notice of significant downtime, but we are not liable for any inconvenience or data loss you may experience due to service interruptions or bugs.

6.5 Calling and telecommunications

Supasite calling depends on your device, your mobile network, your internet connection and our telecommunications provider. Calls may fail to connect, drop, or have degraded audio, and notes for such calls may be incomplete. Some carriers do not reliably forward calls to Supasite. A supa number is not a substitute for a primary business line, and as set out in Section 3.6 it cannot be used to reach emergency services.

6.6 Third-party services

Supasite integrates various third-party services (AI providers, transcription providers, telecommunications providers, hosting, calendar providers, BuildPass). We do not have full control over these services and thus make no guarantees regarding their performance or reliability. While we select reputable partners, we cannot be held liable for issues attributable to third-party outages, errors or breaches.

6.7 Beta features

From time to time, we may release beta or experimental features in Supasite (these might be labelled as "beta" or "preview"). Such features are offered "as is" for evaluation and feedback. They may be incomplete or change significantly. Use beta features at your own risk.

6.8 No legal advice

Nothing in Supasite, in any compliance resources we provide, in our help materials, or in any communication from BuildPass constitutes legal advice. Recording laws are complex and vary significantly by jurisdiction and by context. You must obtain your own legal advice as to whether and how you may lawfully use the audio capture features in your specific circumstances. Your use of Supasite is at your own risk.

If you are a consumer under certain laws (such as the Australian Consumer Law or other jurisdiction-specific consumer protection laws), you may have statutory rights that cannot be excluded by contract. Nothing in these Terms is intended to exclude or limit any warranty or liability that cannot be excluded by law. To the extent that an implied warranty or right cannot be excluded, our obligation under that warranty is (at our option) to re-supply the services or pay for their re-supply.

7. Limitation of liability

To the fullest extent permitted by applicable law, BuildPass (including its directors, officers, employees and agents) will not be liable to you or any third party for any indirect, incidental, special, consequential or exemplary damages arising out of or in connection with your use of (or inability to use) Supasite. This includes, without limitation, damages for lost profits, lost savings or revenue, loss or corruption of data, loss of a supa number, missed or failed calls, or business interruption, even if we have been advised of the possibility of such damages.

In jurisdictions that do not allow the exclusion of certain damages, we limit our liability to the minimum extent permitted by law.

Cap on liability: To the extent permitted by law, our total aggregate liability to you for all claims arising from or related to the use of Supasite or these Terms will not exceed the greater of (a) AUD $100, and (b) the total amount you have paid us under these Terms in the 12 months immediately prior to the event giving rise to the claim. This limitation applies whether the claim is based on warranty, contract, statute, tort (including negligence) or any other legal theory.

Exceptions: The above limitations and exclusions of liability will not apply to the extent prohibited by law. In particular, nothing in these Terms limits liability for death or personal injury caused by a party's negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.

To the extent Supasite is provided to you without charge, you acknowledge that this reflects the allocation of risk between us. The limitations of liability in this section are an essential basis of the bargain and will survive and apply even if any limited remedy in these Terms is found to have failed its essential purpose.

8. Indemnification

You agree to indemnify, defend and hold harmless BuildPass Pty Ltd, its affiliates, and their respective directors, officers, employees and agents (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses and expenses (including reasonable legal fees) that arise from or relate to:

Your use or misuse of Supasite, including any Content you submit, any share link you create, any team you invite people to, and any use of your supa number;

Your breach of any of your warranties under Section 4A.3 (Your warranties), including any claim brought against the Indemnified Parties by a capture participant, an employee of yours, or any other third party arising from your use of the audio capture features;

Your violation of these Terms or any policies referenced herein;

Your violation of any law or regulation (including any recording law or telecommunications law) or the rights of any third party (for example, infringement of intellectual property or privacy rights by content you provided); or

Any dispute between you and a third party (such as other users, team members, contractors, project owners or capture participants) in connection with your use of Supasite.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you (in which case you agree to cooperate with our defence of that claim). You will not settle any claim that affects the Indemnified Parties without our prior written approval.

This indemnity obligation will survive the termination of your account or these Terms.

9. Suspension and termination

9.1 Termination by you

You may stop using Supasite at any time. You can delete your account yourself from within the app, in your profile settings. Deleting your account removes your profile, your captures, your transcripts, your notes, your tasks and your photos from Supasite's active systems straight away, releases your supa number, and disconnects any BuildPass and calendar accounts. See Section 9.4 (Effects of termination) for the limits on this, including backups, Content in shared teams, and Content you have already shared with others.

9.2 Suspension or termination by us

We reserve the right to suspend or terminate your access to Supasite (or certain features of it, including your supa number) at our discretion, with or without notice, if we reasonably believe: (a) you have violated these Terms or any applicable law (including any recording law or telecommunications law); (b) you pose a security or performance threat to the platform; (c) you are using the service in a manner that could cause us legal liability or disrupt others' use, including through any apparent breach of your warranties under Section 4A; (d) we have received a credible third-party complaint that your use of the audio capture features or your supa number has breached the privacy rights of a capture participant or a caller; or (e) we need to do so to comply with legal requirements or the requirements of a telecommunications provider. We will make a reasonable attempt to notify you of the reason for suspension or termination (unless prohibited by law or in cases of urgent security issues).

Additionally, we reserve the right to modify or discontinue the service (or any part of it, including free or paid features and supa numbers) at any time. For paid subscribers, we will make reasonable efforts to provide alternative functionality or appropriate refunds if significant features are removed. If we discontinue the service in its entirety, we will provide advance notice via a notification in the app and, where you have provided an email address, by email, when feasible.

9.3 Termination for inactivity

If you do not use Supasite for 12 months, we may treat your account as inactive. We will send you a text message warning you that your account is inactive. If you do not use Supasite in the following 30 days, we will delete the account and the data in it, and we will notify you by SMS to your registered phone number when we do. Our inactivity checks run monthly, so the exact timing may vary by up to a month. Supa numbers are subject to the shorter inactivity period in Section 3.6.

9.4 Effects of termination

Upon termination of your account or access, the following will occur:

Your right to use Supasite will immediately cease. Any licences granted to you under these Terms will end, and your supa number will be released.

When you delete your account, we delete your personal data and Content from Supasite's active systems straight away, except to the extent we are permitted or required to retain it under applicable law (for example, for legal compliance, resolving disputes, auditing or enforcing our agreements). Routine backups may still contain that data for up to 30 days afterwards. Our privacy policy explains what our transcription and telecommunications providers separately retain, and what we can and cannot remove there.

Content you placed in a shared team stays with that team and its remaining members, as described in Section 3.7.

Any Content that you shared with others may still be visible to those parties (for example, if you shared a summary with a colleague or synced it to BuildPass, that copy remains with them). We are not able to retract or delete data that was already shared or exported from our service.

Sections of these Terms that by their nature should survive termination will continue to apply. This includes, without limitation, the sections on Disclaimers (6), Limitation of liability (7), Indemnification (8), Effects of termination (9.4), Governing law and disputes (11), and any licences you granted to us to use your Content.

If your account was terminated or suspended by us and you believe this was done in error, please contact our support to discuss the issue.

10. Third-party links, integrations and services

Supasite may contain links or integrations to third-party websites or services that are not owned or controlled by BuildPass, including calendar providers. Additionally, some features allow you to export or share data to third-party platforms, including share links and BuildPass.

No endorsement: Links to third-party sites or services are provided for convenience only, and their presence does not imply endorsement by us. We do not have control over third-party content, operations or policies, and we assume no responsibility for them.

Third-party terms: If you choose to visit or use any third-party services, you will be subject to that third party's terms and privacy policy. It is your responsibility to review the terms of any third-party service you access. Connecting a calendar means you authorise that provider to share your calendar data with us as described in the privacy policy.

BuildPass integration: BuildPass is a separate product operated by BuildPass Pty Ltd and BuildPass Inc under its own terms. If you or your team connect a BuildPass account, Content synced to BuildPass is governed by the BuildPass terms once it is there, and disconnecting Supasite does not remove Content already synced.

No liability: BuildPass is not liable for any loss or damage incurred as a result of your dealings with third-party websites or services.

11. Governing law and dispute resolution

11.1 Governing law

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the use of Supasite are governed by and construed in accordance with the laws of the State of Victoria, Australia, and the federal laws of Australia where applicable, without regard to its conflict of law principles.

If you are using Supasite as a consumer in a jurisdiction that mandates the application of that jurisdiction's law, nothing in this section will override those mandatory protections. However, in the absence of such mandated protections, you agree to the above choice of law.

11.2 Jurisdiction

Any legal proceedings arising out of or relating to these Terms or Supasite will be subject to the exclusive jurisdiction of the courts of Victoria, Australia. You and BuildPass consent to the personal jurisdiction of such courts.

11.3 Dispute resolution

We encourage you to contact us first to resolve any issue informally. In the event of a dispute, claim or controversy arising out of or relating to these Terms or your use of Supasite, you agree to engage in good faith negotiations with us for at least 30 days to resolve the dispute informally before pursuing formal legal action. Please contact us at hello@supasite.com to initiate a dispute resolution process.

If a resolution cannot be reached informally, and unless prohibited by applicable law, either party may seek to resolve the dispute through the courts as outlined in Section 11.2.

11.4 Injunctive relief

Notwithstanding the above, nothing in these Terms will prevent either party from seeking immediate injunctive relief or any other equitable remedy available, in order to prevent irreparable harm.

12. Changes to these Terms

BuildPass may revise these Terms from time to time. The Updated date at the top of these Terms shows when the text was last modified, and the current version is always available at supasite.com/terms-of-service.

Changes take effect on the Updated date. We may correct, clarify or expand these Terms, add or change features, or update the settings, defaults and functionality described in Section 4A, without asking you to accept the Terms again, provided the change does not materially reduce your rights or materially increase your obligations. Continuing to use Supasite after the Updated date means you accept the revised Terms.

If we make a change that materially reduces your rights or materially increases your obligations, or where applicable law requires your acceptance, the app will present the updated Terms before you can continue into the affected service, and we may also notify you through our website, SMS or email. If you do not agree, do not select Agree and continue. You may stop using Supasite and may delete your account. A change required sooner by law may take effect on the legally required timetable.

13. Contact us

If you have any questions, concerns or feedback regarding these Terms or Supasite, please contact us:

BuildPass Pty Ltd, Supasite support

Australia: BuildPass Pty Ltd (ACN 652 324 635) Unit 2, 33 Stewart St, Richmond, VIC 3121, Australia Email: hello@supasite.com

United States: BuildPass Inc 3212 E Cesar Chavez, Building 1, Suite 1115, Austin, TX 78702, United States Phone: (512) 580-3401 Email: hello@supasite.com

We will do our best to respond to your inquiry in a timely manner.